The award-winning Beacon Health Options Employee Assistance Program (EAP) offers a first-line response to prevention and short-term problem-resolution services for any personal concerns that may adversely affect job performance. Because of its broad reach across an organization’s entire population, the EAP is a natural and important tool in the early identification of depression, a very prevalent and disabling illness.
An EAP is designed to assist individuals in identifying and resolving personal concerns that may adversely affect his or her job performance, attendance, and/or safety.
For individuals and their family members, the EAP addresses all types of personal problems and issues of daily living that are often not covered by any other benefit program. Through early identification and intervention and at no cost to the employee, it can help eliminate barriers to seeking and receiving appropriate help. The specific core activities of EAP services include:
- Brief, focused consultation or referral for appropriate diagnosis, treatment, and assistance
- The formation of linkages between employees, their families, and available community resources that provide necessary services
Organizations receive ongoing consultative support, which includes analysis of trends, prevention programs, crisis management services, and training programs. Managers receive support in identifying and working with troubled employees.
Work/life services can be added to the core EAP program for a deeper level of support on issues relating to child care, adult care, education, and other life challenges. With Web tools and 24-hour telephonic consultation and referral support, employees and their family members can speak directly with a work/life specialist who has expertise in the specific area of need. Specialists conduct extensive assessments of each caller’s needs to pinpoint the best solutions, educate callers on available options, and map out next steps. Callers can also request referrals to qualified, pre-screened local professionals. Work/life services can help address the everyday stressors of living, with practical and on-demand resources and support.